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Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center f read more
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For anyone involved in buying and managing telephone systems, this book brings clarity to the confusing array of products and services (like vo read more
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Whether you're an IT professional, a telecom professional, an office administrator, or just starting out in the business world, this book provides you with an organized, easy-to-use introduction to business telecommunicat read more
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This authoritative work defines the meaning and usage of 2,800 of the most-used terms in embedded systems in a way that serves technical and non-technical audiences alike. The primary definition is a concise statement of that term read more
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Earth's fingers bewitch humans with their collection of weeds and seeds, their soft and not-so-soft sounds of love and death, and their passion to sing from the "to read more
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Wildly liberal Washington State Senator Lisa Belle from the Seattle area pins her hopes for an upcoming U.S. Senate run on 'milestone ecological legislation': The read more
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This Second Grade adventure begins in the Minnesota History Center where the class learns about tornados and the history of Minnesota. Their trip to the hist read more
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