We hope you find answers to your questions below. If not, the Bookadda Customer Support team at Phone: 011-42274200
will answer all your questions. Thanks for stopping by!
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What is Bookadda?
Bookadda.com is an Indian online bookstore with a collection of over 14 million books by more than 22,54,279 authors.
We offer book delivery all over India and support multiple ways for Safe, Secure and Easy online shopping. We sell only New books.
Besides a large collection of general books in various categories like Fiction, Non Fiction, Mystery, Self Help, Reference and Biographies,
we also have a huge collection of Management, Computer, Engineering and Medical books catering to many university syllabuses in India.
It's been a long time and I still don't have my order. What should I do?
We regret the inconvenience caused. Kindly email us at
with your Transaction Id, the 13-digit Order Reference Number, mentioned in the subject of your mail. We will get back to you regarding the transaction.
You could also call us at Phone: 011-42274200 and we will be happy to help. Please have the Transaction Id handy with you before calling.
BookAdda Shipping & Delivery
Where do we deliver?
We ship to almost all locations in India where there is reach of the Indian Postal Network. At present, we do NOT make any international shipments/deliveries.
How much does Shipping and Delivery cost?
Almost all Orders above Rs 399 are delivered to your doorstep free of cost. Please append Rs 49 as courier charges for any order below Rs 399.
Some items may attract Handling Charges, which are payable extra. Handling Charges, when applicable are clearly mentioned in the Product Specifications page. Handling Charges are applied wherever the volumetric weight of the item is more and/or the item needs special packing & shipping care. Few Bulky Sports equipment may attract a flat Rs 1000/- shipping charge for most parts of India. Few remote locations need extra payment beyond this for Bulky Sports equipment (e.g. North East, Andaman Island etc).
Certain states in India levy Octroi or other forms of excise duty on all in-bound goods in certain categories. Should your shipping address be in any of these locations, you may have to pay the Octroi or the appropriate levy. This amount of money will be collected from you by the shipping/courier/transport company.
How long does the delivery take?
Major destinations are serviced by known national courier companies and deliveries normally take 1-4 days. You can track the status and location of your parcel after dispatch on the respective courier's website using the parcel's tracking code. Remote locations where there is no coverage by our empanelled couriers get serviced through India Post, a Government of India undertaking. There is NO online tracking currently available for parcels sent by Registered Post or VPP. Delivery through India Post normally takes longer and could extend to more than 2 weeks for some locations and rare situations.
Kindly be patient - inform us if there is an inordinate delay and we will follow up with India Post.
When you place an order, the estimated shipping/dispatch and estimated delivery time will be specified based on the availability of the item, your delivery location and coverage by our empanelled couriers. Generally the dispatch timeline falls under below categories:
All the items will clearly mention the approximate shipping time.
The dispatch time details are:
1 - 3 days*: Items are currently in stock with local distributor(s)/vendor(s) and may likely be shipped on the same day if the order(s) is placed before 2 p.m.
3 - 7 days*: Items are available at the distributor's warehouse and will need to be ordered from there.
14 - 21 days*: These items are imported into India.
*Day(s) means working day(s) excluding Sunday and National Holidays.
Out of stock: These items are currently out of stock. We accept email IDs and will intimate you once the items are back in stock.
Pre-Order: The stock of these products is expected shortly (usually within 2-3 weeks). We accept email IDs and will intimate you once the products are ready to be shipped for you to place your order(s).
Note:Items ordered on Saturday after 4 p.m. will take an extra day to ship due to the weekend.
NCERT books (reduced availability)
From time to time, there is a severe shortage of NCERT books in the market when the publisher as well as the distributors run out of stock completely and do not expect stock replenishment in the near future. In such situations, there might be cases where we take inordinately long to procure and supply the book(s) to you. There also might be situations where, even after trying for a long time we might not be able to procure the book for you. Both these situations, we understand, will cause you inconvenience and a delay. We apologise for this in advance and hope that you will understand.
Cash on Delivery will not be available for NCERT books.
There might be inadvertent situations where, there might be a typographical error, or a database error which causes an erroneous price to show on the web site. In these situations, we will reserve the right to process the order, cancel the order or prefer to choose to sell the merchandise at the corrected price.
We will email you the name of the courier company and the tracking number of your consignment on your registered email address. In case you do not receive a mail from us within 24hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.
Non-availability on Delivery:
Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.
Item not received past delivery date:
Orders that are sold and fulfilled by us and shipped via a trackable method (such as a courier company) will have tracking information available in Your Account. Please check this information if available and read through the following options:
If the tracking information indicates the package has been delivered, please check with your neighbours, family members or security guard of your building. Packages are occasionally left with neighbours, a building manager, or are placed somewhere relatively safe such as your porch, or your mailbox.
If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable
If there is no tracking information or you cannot locate the package and it is not being returned as undeliverable, please e-mail us.
Change and Cancellation Policy
You can only change order quantity or remove specific item(s) from your order by sending us a detailed email. Please mention your Transaction Id (13 Digit Order Reference Number) clearly in the subject line.
To increase the order quantity you will be required to place a new order.
For any assistance please feel free to call us at Phone: 011-42274200
Cancellation of order
Kindly send us an email giving details of cancellation, clearly mentioning your Transaction Id (13-digit Order Reference Number).
Please call Bookadda Customer Care at Phone: 011-42274200 for any
If you choose to cancel the order before the product is shipped, you will be entitled to a 100% refund. In case, the product is shipped we’ll deduct the original shipping charges and refund the money. Kindly send us an email giving details of cancellation and clearly mentioning your Transaction Id (13 Digit Order Reference Number).
In case we are unable to meet the requirement of the order placed, we reserve the right to cancel any order. However, we will ensure that communication of cancellation of an order is intimated within appropriate time to the customer, and full refund is made in reasonable time.
To know more about how to return a product, please read our Return Policy.
Please contact us on firstname.lastname@example.org or speak with customer care on Phone: 011-42274200 (9.30 AM to 6.30 PM IST, Mon-Sat) for any doubts and concerns.
1. Currently, each order may be shipped only to a single destination address. If you would like to ship products to different addresses, you will need to place multiple orders.
2. Product with different packaging characteristics or availability may need to be shipped separately.
3. For our valued customers, you are required to submit a form in the list of states below which is mandatory according to the state government rules for any shipments coming in from other states. Our customer service personnel will get in touch with you regarding this.
VAT Form 25
Form 16 (Up to Rs.5000 purchase no form required)
VAT Form 50A
All transactions and arbitration thereof shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in
Trademark, Copyright and Restriction
All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on Website owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
We respect the intellectual property of others. In case you feel that your work has been copied in a way that constitutes copyright infringement you can write to us at email@example.com
We try to be as accurate as possible. However, we do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free. If a product offered by us on the Website itself is not as described, your sole remedy is to return it in unused condition.
If we come across any difference in pricing resulting from typographic errors w.r.t pricing or product information, we shall have the right to rectify the same or cancel the order(s) and refund monies, if any, collected from you within 3-21 business days of such corrective action taken. The mode of refund will be the same as at the time of placing the order. Cash on Delivery order refunds will be done by cheque.
Limitation of Liability
In no event shall we be liable for any special, incidental, indirect or consequential damages of any kind in connection with this document or sale of item(s) by us, even if we have been informed in advance of the possibility of such damages.
Bookadda Payments and Returns
What are the available Payment Options?
We currently offer the following payment options.
COD (Cash on Delivery):
We offer COD service for most products on the website. Few items are not eligible for COD due to their procurement or shipping features making the item unfavourable for COD payment method. We regret any inconvenience caused to you due to this limitation from our side.
The COD service is valid for PIN codes serviced by our courier network.
Based on the shipment PIN code entered, the COD payment option is activated.
COD is currently valid for orders of value less than Rs 5,000.
Verification of customer’s address and contact number is done before the COD order is processed by us.
Please enter correct details to complete your COD order.
Any VISA ELECTRON Debit Card
Any MAESTRO Debit Card
Canara Bank(ATM PIN)
ICICI Bank(ATM PIN)
Indian Overseas Bank(ATM PIN)
Punjab National Bank(ATM PIN)
State Bank of India(ATM PIN)
Union Bank of India(ATM PIN)
Net Banking (Direct Debit To Bank Account):
AXIS Bank NetBanking
Bank of Bahrain and Kuwait
Bank of Baroda
Bank of India
Bank of Maharashtra
Central Bank of India
City Union Bank
Development Credit Bank
Indian Overseas Bank
Industrial Development Bank of India
ING Vyasa Bank
Jammu and Kashmir Bank
Kotak Mahindra Bank
South Indian Bank
Standard Chartered Bank
State Bank Of Bikaner and Jaipur
State Bank of Hyderabad
State Bank of India
State Bank of Mysore
State Bank of Patiala
State Bank of Travancore
Tamilnad Mercantile Bank
Union Bank of India
United Bank of India
Oriental Bank of Commerce
Cheque / Demand Draft:
We accept payment via cheque / DD.
Deposit a cheque/DD in our account. (Please don't deposit cash in the account.)
You can also courier the cheque/DD to: Infokarma Services Private Limited, First Floor, No. 13, Palace Cross Road, Bangalore - 560020.
Itz cash cards
State Bank Of India
What is the Bookadda Return Policy?
You can return unopened item(s) in their original packing within 7 days of delivery. Kindly send an email requesting for return and we will have the parcel picked up from your premises if the location is serviced by our courier(s). However, if it is delivered by India Post, you would be required to send the product back to us by Registered Post and send us an email giving details of dispatch, clearly mentioning your Transaction Id (13 Digit Order Reference Number).
We will refund the amount after receipt of product deducting our original delivery charges.
The typical scenario for processing a refund may vary from 3 to 21 working days, depending on the issuing bank/payment processor to pass credit for the said refund.
Kindly call our Customer Support Helpline at Phone: 011-42274200 for any assistance.
Defective : In case you have received any defective product please intimate us within 3 days of receipt, we will certainly replace them. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).
For any assistance please feel free to call us at 011 – 42274200.
Usage Of Discount Coupon
Discount coupons are sent frequently by Bookadda as a part of the promotions program.
The user needs to enter the discount coupon code in the box with heading 'Enter Promotion Code' and click on 'Apply'.
As a registered member of the Bookadda network, you will be entitled to savings and benefits on purchase of books and other items. In addition, you can look forward to receiving periodic newsletters and exclusive promotions offering special deals.
What personal information does Bookadda collect from me and how do you use it?
When browsing our site, you are not required to provide any personal information until you choose to make a purchase or sign up for one of our email newsletters. In order to purchase a book through our site, you must provide us with certain personal information such as your name, debit/credit card number and expiration date, debit/credit card billing address, telephone number and email address. We require this information to process and fulfil your transaction and keep you informed of each transaction's status.
If you choose to become a registered member of Bookadda network, you must provide your name, address, email address, a unique login name, password, password validation, and a password hint to help you remember your password. This information is collected through the registration form for several reasons including but not limited to:
To allow us to contact you for customer service purposes, if necessary.
To customize the content of our site to strive to meet your specific needs.
To make product or other improvements to our site.
In addition, we need your email address to confirm your new member registration. As a Bookadda.com member, you will also occasionally receive updates from us about book sales and promotions, special offers, new Bookadda.com services, and other noteworthy items. However, you may choose at any time to no longer receive these email messages. Please see our 'Opt Out Policy' described below for details.
Other Third Parties/Select Partners
From time to time, we might establish a business relationship with other persons or entities whom we believe are trustworthy and whom we have asked to confirm that their privacy policies are substantially consistent with ours. These are known as our Select Partners. In such cases, we might share and cross-reference information, including personal information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you. We may also combine your personal information with publicly available information and information we receive from or cross-reference with our Select Partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and services that may be of interest to you and for further promotional purposes. If you do not want us to share information with Select Partners, please opt out by emailing us accordingly.
Logging of Session Data
We automatically log generic information about your computer's connection to the Internet, which we call 'session data', that is anonymous and not linked to any personal information. Session data consists of things such as IP address, operating system and type of browser software being used, and the activities conducted by the user while on Bookadda family websites. We collect session data because it helps us analyze such data as what items visitors are likely to click on most, the way visitors are clicking through the site, how many visitors are surfing to various pages on the site, for how long visitors to the site are staying, and how often they are visiting. It also helps us diagnose problems with our servers and lets us better administer our systems.
'Cookies' are small pieces of information that are stored by your browser on your computer's hard drive. There are many myths circulating about cookies, but you should know that cookies are only read by the server that placed them, and are unable to do such things as run programs on your computer, plant viruses or harvest your personal information. First and foremost, you can rest assured that no personally identifiable information (PII) about you (e.g., name, address, etc.) is gathered or stored in the cookies placed by the Bookadda.com website and, as a result, none can be passed on to any third parties. Cookies allow us to serve you better and more efficiently, and to personalize your experience at our site.
What safeguards we have in place to protect your personal information?
Bookadda.com DOES NOT store any credit/debit/net banking information. Bookadda.com only captures the shipping information and email details of the user. These details are not shared with any other party.
What other information should I know about my privacy?
In addition to the circumstances described above, Bookadda may disclose the site member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Bookadda.com or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
BookAdda is an Indian online bookstore with collection of over 1,30,00,000 books at extremely attractive prices from more than 34,12,622 authors.
Besides a large collection of general books in various categories like Fiction, Non Fiction, Mystery, Self Help, Reference, Biographies etc, we also have a huge collection of Management, Computer, Engineering and Medical books catering to many university syllabus in India.
We offer our vast collection of books at very reasonable prices backed by prompt delivery & proactive customer support services.
Bookadda Bookshelf is an easy-to-use , 'free' facebook application that allows you to create a virtual personal bookshelf. You can showcase your books, check out what others are reading and reach out to its online community of users to buy/sell/exchange books.