Total Quality Management In Education

This is a completely revised version of a very successful text first published in 2001. It incorporates the author`s rich experience (at both the micro and macro levels) in the actual implementation of TQM in various educational institutions. He has deftly adapted the TQM philosophy and methodology?which originated in industry?to suit education, and anchored it in the Indian cultural ethos.

Table of Contents

• Foreword by RAVINDRA H DAVE
• Preface to the Second Edition
• Preface to the First Edition
• Quality in Education
• TQM: Educational Applications
• Systems Thinking and Organizational Micro-Analysis
• Percener Focus: Involving All
• Assessment of Institutions
• Participative Management and Team Building
• Human Resource Development for Quality Institutions
• Decision-making for Quality Management
• Leadership for Building Quality Institutions
• Strategic Planning for Total Quality Management
• Implementing Total Quality Management
• Appendix I: Classroom Teaching Competence Scale (CTCS)
• Appendix II: Mukhopadhyay?s Institutional Profile Questionnaire (MIPQ)
• Appendix III: School Information Blank
• Appendix IV: Principal?s Questionnaire
• Appendix V: Students? Questionnaire
• Appendix VI: Parents? Questionnaire
• References
• Index