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"The bestselling six-point plan for gaining the competitive edge in the nineties and beyond.Worth every business person's attention."—Forbes
About The Author:
William H. Davidow (at right) is a general partner at Mohr, Davidow Ventures in Menlo Park, California. He has held senior marketing positions at Hewlett-Packard and Intel, and he is the author of Marketing High Technology. Bro Uttal (at left) is a consultant who focuses on problems of technology management. He coauthored this book while a member of the Board of Editors of Fortune magazine.
| Book: | Total Customer Service |
| Author: | Bro Uttal William H. Davidow |
| ISBN: | 1559942738 |
| ISBN-13: | 9781559942737 |
| Binding: | Audio, CD, DVD, MP3, MP4 |
| Publishing Date: | 1990-09-01 |
| Publisher: | HarperAudio |
| Language: | English |
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