Outsourcing To India: The Offshore Advantage

Managers across the world are beating a path to India because it is the global leader for offshore IT-enabled services. Many corporate leaders seek to reduce their costs, other wish to improve service quality, but not many understand India on their first visit and some are confused by clashes of culture. This book aims to introduce India, the major players in the Indian service industry, the reasons why you should utilise India as an offshore outsourcing destination and the steps you need to take to find and work with a local partner. The second edition has been completely revised with up-to-date information on the latest industry developments. Several chapters have been entirely restructured and two completely new chapters deal with the risks of outsourcing to India and the future prospects for the industry.
"Kobayashi-Hillary conducts a much more thorough tour of the hoops a company must jump through to establish an India operation... Well-structured." Edward Luce, Financial Times
"Mark Kobayashi-Hillary has offered a balanced view on the trend to outsource to India. He makes a compelling economic case for outsourcing to this region while acknowledging and discussing the emotive aspects of such a decision." Kiran Karnik, President of NASSCOM
"Offshore outsourcing raises many challenges which - should you follow his advice - may nevertheless be pragmatically managed." Nigel Roxburgh, Co-founder European Outsourcing Association

Biography

Mark Kobayashi-Hillary is the Global Research Director of Commonwealth Business Council Technologies, based in London. He is a founding member of the British Computer Society Working Party on Offshore Outsourcing and is researching the subject of business process outsourcing. Mark is a Chartered Information Systems Professional and Master of Business Administration, he has worked at a senior level for several leading banking and technology groups and has been involved in managing outsourced relationships in the UK, Singapore and India

About The Author:

Mark Kobayashi-Hillary is the Global Research Director of Commonwealth Business Council Technologies, based in London. He is a founding member of the British Computer Society Working Party on Offshore Outsourcing and is researching the subject of business process outsourcing. Mark is a Chartered Information Systems Professional and Master of Business Administration, he has worked at a senior level for several leading banking and technology groups and has been involved in managing outsourced relationships in the UK, Singapore and India.

Table Of Contents:

Pt. 1Introduction to IndiaCh. 1First impressions1Ch. 2Indian history and religion7Ch. 3Contemporary Indian politics25Ch. 4Culture and food41Ch. 5Domestic travel49Ch. 6Security concerns55Pt. 2The outsourcing industry in IndiaCh. 7The outsourcing drivers65Ch. 8The major industry players in India79Ch. 9Ownership models and partnership97Ch. 10The major outsourcing locations105Ch. 11Industry associations and research bodies113Pt. 3How to organise the oursourcing processCh. 12Management checklist introduction123Ch. 13Outsourcing objectives125Ch. 14Destination India135Ch. 15Outsourcing flavours147Ch. 16Success criteria157Ch. 17Vendor selection165Ch. 18Legal contract arrangement177Ch. 19Quality and the service level agreement193Ch. 20Migration and knowledge transfer209Ch. 21Culture and communication219Ch. 22Adapt the organisation231Ch. 23Employee transiton and exit management241Afterword251Political map of India257References259Author biography275

Special Features:

Outsourcing to India