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Organization Behaviour for Leisure Services discusses and questions a number of key elements, including:* The individual and the organization* Groups in the organization* Organizational structures and behaviour* Management within the organization* Commercial hospitality, leisure and tourism in a service contextTaking the view that leisure services involve an array of industry sectors - they are related, for instance, to work-time spent eating, drinking and staying away from home, as well as the more obvious recreational pursuits - the text uses examples and case studies from a wide range of international businesses such as hotels, restaurants, museums, shopping malls and sports stadia. Specific examples used are from Marriotts, McDonald's, Trafford Centre and many more.With a user-friendly structure and style, the text is an ideal introduction to the fundamental issues invovled - perfect for students and managers alike. * Provides conceptual basis for the study of organizational behaviour in the hospitality, leisure and tourism industry.* Includes special focus on the leisure industry, with material on 'emotional labour', 'empowerment' and 'managing diversity'.* Contains a wide range of international case examples.
| Book: | Organization Behaviour For Leisure Services |
| Author: | Conrad Lashley Darren Lee-Ross |
| ISBN: | 0750657820 |
| ISBN-13: | 9780750657822 |
| Binding: | Paperback |
| Publishing Date: | 2003-10-01 |
| Publisher: | Butterworth-Heinemann |
| Number of Pages: | 272 |
| Language: | English |
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