About the Book: Managing Difficult Interactions - Pocket Mentor
In the business world, confrontations are inevitable -- whether theyre with your employees, peers, bosses, or even suppliers and customers. Ignored or handled badly, confrontations can damage workplace relationships and ruin careers. This volume helps you master the art of effectively managing difficult interactions. Youll learn how to: Determine which confrontations are worth an investment of your time and energy Understand and manage the strong emotions that can arise during confrontations Design solutions that meet all stakeholders needs Coach your direct reports to resolve confrontations productively
About the Author: Harvard Business School Press
The Pocket Mentor Series offers immediate solutions to common challenges managers face on the job every day. Each book in the series is packed with handy tools, self-tests, and real life examples to help you identify your strengths and weaknesses and hone critical skills.
|Book:||Managing Difficult Interactions - Pocket Mentor|
|Publisher:||Harvard Business School Publishing|
|Number of Pages:||96|
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