Real-life stories of how people change their organization. The core of the matter is always about changing the behavior of people, and behavior change happens in highly successful situations mostly by speaking to people's feelings. This is true even in organizations that are very focused on analysis and quantitative measurement. This book gets to the heart of how change actually happens. Organized around the eight-step change process introduced in Leading Change. Includes interactive Web site.
|Book:||HEART OF CHANGE : REAL LIFE STORIES OF HOW PEOPLE CHANGE THEIR ORGANIZATIONS|
|Author:||John P Kotter|
|Publisher:||Harvard Business School Publishing|
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