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Offers practical guidance to help you develop customer service training. This title features dozens of field-tested exercises, games, activities, icebreakers and assessment instruments that also help you teach employees the importance of customer service and improve their performance.
| Book: | Customer Service Training |
| Author: | Kamin |
| ISBN: | 0750663634 |
| ISBN-13: | 9780750663632 |
| Binding: | Paperback |
| Publishing Date: | 2006 |
| Publisher: | Pergamon |
| Number of Pages: | 224 |
| Language: | English |
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