0  items | Rs 0
Complaint Management: Creating Customer Loyalty through Service Recovery

Complaint Management: Creating Customer Loyalty through Service Recovery

(Paperback)
by Sarah Cook  
Language: English
Available (Dispatched in 1-3 days.) See Details
We accept payment by:
Credit Cards
Cash Cards
Debit Cards
Net Banking
Price:   Rs.695
Our Price   Rs. 578
Discount   Rs.117 (17% Off)
(Prices are inclusive of all taxes)
 
Click 'Like' and get an additional Rs 5 discount!  
 

Book Summary of Complaint Management: Creating Customer ...

(Paperback)


Across the global economy, customers' expectations are continually rising but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones.
Consultant Sarah Cook provides practical advice, tools and techniques for managers to manage any complaints that come into their organization. Being able to properly handle customers' complaints and needs will improve the long term prospects for a company and can have a tremendous additional effect in terms of boosting employee morale.
Including case studies from several international companies, "Complaint Management Excellence" explains what customers are really looking for when they make a complaint, how to avoid conflict and how managers can lead the change to ensure the best experience for all.

Cook provides practical advice, tools, and techniques for managers to manage any complaints that come into their organization. It explains customer intent, conflict, and management skills. Includes case studies from several international companies.

 

Details Of Book : Complaint Management: Creating Customer ...

Book: Complaint Management: Creating Customer Loyalty through Service Recovery
Author:  
ISBN: 0749465301
ISBN-13: 9780749465308
Binding: Paperback
Publishing Date: 2012-06-28
Publisher: Kogan Page India Private Limited
Number of Pages: 288
Language: English
Please Note -

* We sell only NEW book and do NOT sell old or used books.
* The book images and summary displayed may be of a different edition or binding of the same title.
* Book reviews are not added by BookAdda.
* Price can change due to reprinting, price change by publisher / distributor.

BookAdda (www.bookadda.com) is a premier online book store in selling books online across India at the most competitive prices. BookAdda sells fiction, business, non fiction, literature, AIEEE, medical, engineering, computer book, etc. The books are delivered across India FREE of cost.

Best Seller Books

View All