When a customer is upset with your company, you have an opportunity. You can ?become the company,? defuse the situation, win the customer over, and ensure continued business. That's a lot. But anyone can learn the skills that are necessary. There is no single technique for every customer, but the collection of skills outlined here will work in any industry.
|Book:||Calming Upset Customers, Fourth Edition: Stay In Control In Any Situation (Crisp Fifty Minute Series)|
|Number of Pages:||86|
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