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When a customer is upset with your company, you have an opportunity. You can ?become the company,? defuse the situation, win the customer over, and ensure continued business. That's a lot. But anyone can learn the skills that are necessary. There is no single technique for every customer, but the collection of skills outlined here will work in any industry.
| Book: | Calming Upset Customers, Fourth Edition: Stay In Control In Any Situation (Crisp Fifty Minute Series) |
| Author: | Rebecca Morgan |
| ISBN: | 1426018347 |
| ISBN-13: | 9781426018343 |
| Binding: | Paperback |
| Publishing Date: | 2009-12-01 |
| Publisher: | Axzo Press |
| Number of Pages: | 86 |
| Language: | English |
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